JOB TITLE: Associate Director, Information Technology – Networking  Reports to: Director, Information Technology – Networking Department: Information Technology Subordinates: IT Specialists-Neworking & Helpdesk Agents Job Summary: The Associate Director of IT – Networking is responsible in ensuring the smooth and 24/7 operation of all network components such the core, distribution and edge switches and wireless, this includes all cabling. Other responsibilities are IDFs and MDFs. Main Duties and Responsibilities: Manage installations of, maintain and support all networking elements Provide a 24/7 1st level support for all networking issues Maintaining, developing and documenting of all networking and IT security standards Ensuring all IT standards are adhered to Planning of training, development and succession planning of all networks Maintaining and managing all vendor related relationships to ensure smooth running of all systems and the IT Department Manage Networks related maintenance & support contracts Provide Management and related support to other areas within the IT Department Contribute to the Strategic planning of IT. Technical Requirements: 2 – 5 Years Hands on experience, with Cisco devices (Switches, Routers, Firewalls) Solid CCNP (Cisco Certified Network Professional), CCIE preferred Cisco Wireless Certifications Preferred Cisco Security Certification Preferred Competency Requirements: High Importance Essential to position & to executing job responsibilities Personal Skills Sincere Shows integrity in all his/her dealings with others Is self-confident and true to oneself, i.e. comfortable with whom he/she is Is open to constructive criticism and comfortable to admit mistakes Carries sincerity in his/her tone of voice/ behavior Carries out actions that are consistent with his/her beliefs Delivers consistent messages on all fronts and to all parties Values honesty and integrity and is sincere, truthful and ethical in all dealings Values openness and trust Dependability Stands by his/her commitments and follows through Can be relied upon to complete tasks given Will alert subordinates, peers and managers if he/she is unable to honor commitment Is loyal and steadfast in his/her behavior Delivers consistent work Self Development Has strong desire to continuously learn and develop self Proactively seeks out to improve and add new skills: identifies the areas of development and creates a plan Leverages formal, informal, on the job and e-learning training opportunities Seeks out mentor opportunities and proactively asks for feedback from others Manages career – does not wait for things to happen but seeks out next steps Realistically assesses personal development needs on all fronts Analytical Thinking Uses logic and systematic reasoning when approaching problems Understands and applies analytical design principles and tools Breaks downs concepts, issues and problems into their component parts Evaluates detail to find a solution: is able to identify discrepancies and pinpoint causes to the issues Evaluates all components of the decision making process: costs, benefits, risks and chances for success Interpersonal Skills Team Player Adapts well in a team environment, finds his/her role in a team Is observant of the team setting and plays his/her role as needed Shares ideas for improvement for the overall good of the team Is open to other peoples’ ideas and suggestions, i.e. is adaptable In a team setting: allows others to finish their work and take responsibility for their tasks, does not try to impose his/her own approach Addresses conflict in the group as it arises, does not shy away from issues Challenges team direction and beliefs Is an active participant in the team, does not sit back and Contributes to creating strong team morale (enthusiastic, upbeat, positive, etc...) Celebrates the team/ not the individual victory Customer Focused Understands that different types of customers internal customers, superiors, peers, subordinates and external customers each play an important role Anticipates the needs and expectations of all user groups and exceeds whenever possible: under-promises and over-delivers Treats customers with respect (internal and external) Builds rapport, credibility and trust with customers Strives to add value to product offerings and service: delivers the unexpected Feels a sense of obligation to others to deliver on the promise and performs well Responds to customers’ requests promptly and manages their expectations Searches for feedback from customers and follows-up Is honest and open to his/her customers and acts in their best interest [when you can’t deliver what you promised, say so; when you feel your product offering is not what they ultimately need, say so: honesty pays off. The same applies to your internal customers, in particular to your subordinates: always be honest and manage their expectations] Self Aware Is aware of other peoples’ needs: his/her managers, peers, subordinates and customers Is astute and self-aware in his/her setting – understands how his/her actions and behavior can influence and affect others Listens with an open mind Understands his/her personal strengths, weaknesses and limits and seeks help if needed Seeks feedback and encourages constructive criticism and does not act defensive Understands, interprets and anticipates concerns and feelings of others – is not over-sensitive, but respectful Ensures others feel included, heard, understood and listened to Build Relationships Is aware of his/her own interactive style and how it affects others Builds good relationships with managers, peers, subordinates and customers Opens up an emotional bank account: develops and demonstrates trust, shows kindness, care and honesty to those he/she works with to build a strong relationship and one that can more easily deal with conflict Understands and learns about the interest and needs of other groups and understands their strengths and weaknesses Quickly finds common ground Adapts interaction style to integrate with others Solves issues with others with minimum disruptions: reduces incidences and interpersonal issues Is a team player and cooperative Encourages collaboration Asks others for feedback on own style Addresses interpersonal issues/ miscommunications Shows empathy Managerial Capabilities Motivate Others Creates an environment in which people want to do their best Leads by example Sizes up people well: understands quickly what makes certain people tick and what pushes their hot buttons and uses this information to bring out the best in them Invites input and shares ownership Makes people feel their contribution is important Recognizes and rewards people for their work in a timely and appropriate way: celebrates successes Re-enforces the company's vision and mission and ensures employees know their contribution and impact to fulfilling the vision and mission Listens to subordinates: understands what they want to gain, i.e. what motivates them Demonstrates energy and enthusiasm for own work and attempts to transfers that feeling to others Empower Others Is willing to delegate important tasks, not just things he/she doesn’t want to do Knows when to provide guided learning and give a hands on approach (think: teaching a kid to ride a bike) Pushes decision making to the lowest appropriate level and develops employees’ confidence in their ability to make those decisions Demonstrates trust in other peoples’ ability to perform well Shares responsibility and accountability Does not play favorites and provides equal opportunities to all, based on ability and potential Creates the appropriate conditions for empowerment (tools, training, procedures, management backing, etc...) Encourages employees to challenge existing methods and tools Empowers employees to take measured risks, make mistakes and learn from them Allows enough room for creativity and growth Encourages and allows staff to be innovative for quality improvement Develop Others Is a good coach, counselor, mentor; is patient with people as they learn Provides the appropriate tools, knowledge and opportunities for growth and follows up Provides prompt feedback both positive and negative Develops employees by providing challenge and opportunity for growth Builds trust and develops a partnership with direct reports to cultivate capabilities Takes development of people seriously: Works with each team member to develop goals; Holds frequent development/ review meetings; Devises individual development plans and executes them Manage Performance of Others Communicates with individuals regarding performance issues/ progress on a regular basis Updates employees on decisions (departmental/ organizational) that could affect their performance Holds timely performance review meetings Gives feedback – consistently and fairly Recognizes good performers and rewards achievement Build Teams Is astute at creating well functioning teams, i.e. understands what different type of skills are needed for the overall team success Chooses the right people for a team, pending on the goals of the team initiative Increases the morale and enthusiasm in teams: creates a strong team spirit and motivates its members to work together Encourages open dialogue and discussions among team members Has good judgment for people/ is perceptive: understands group dynamics and what makes groups function well Recognizes barriers within teams quickly and is able to remove them Takes people to new levels: reveals untapped talent, draws talent out Selection and Interviewing Attracts talent Seizes up people well: has a nose for talent Hires from the inside and outside, i.e. keeps track of talent within the organization and keeps informed of outside career moves Seeks balance, variety, diversity of talent and is not afraid to hire people who are different to him/her self Is not afraid of selecting strong people Has strong interviewing skills and represents the organization well Follows the hiring process thoroughly and does not exercise bias. Conducts/ (ensures completion of) background checks, reference checks, phone screening, team and one-on-one interviews and asks for work samples as appropriate Leadership Lead with Purpose and Vision Develops and maintains an in-depth understanding of the overall organization's mission, vision and values Based on the company's mission, creates a clear vision and direction for the organizational unit Stays focused on the big picture: can translate vision into action Sets the department/team direction and communicates its vision and mission clearly and throughout all levels of the organization/ department and team Sustains momentum and focus on key initiatives Leads by example, inspires and motivates those around him/her through his/her enthusiasm and drive Inspires others to make their decisions based on the organization’s values and its overall direction: keeping the company’s goals in mind Key Success Factors: Strong interpersonal skills Organizational skills Strong administrative abilities Ability to have a strong customer focus Leadership abilities Strong communication skills Potential Career Path: To Director – Information Technology This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. apply now!!